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    Privacy Policy

    Effective Date: June 23, 2026
    Website: storyandlegacy.com
    Business: Story & Legacy Films LLC

    Story & Legacy Films LLC respects your privacy. We create personal legacy films, audio keepsakes, family archives, and related storytelling services. Because our work may involve deeply personal stories, family photographs, videos, documents, interviews, and memories, we take privacy seriously.

    This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have.

    1. Information We Collect

    We may collect the following types of information when you visit our website, contact us, book a service, make a payment, or participate in a Story & Legacy Films project.

    Personal Contact Information

    This may include:

    • Name
    • Email address
    • Phone number
    • Mailing address
    • Billing information
    • Information you submit through contact forms, booking forms, questionnaires, or discovery calls

    Project Information

    Because our services are personal and story-based, we may collect materials related to your life story or your family’s story, including:

    • Interview recordings
    • Audio recordings
    • Video footage
    • Family photographs
    • Home videos
    • Letters, journals, documents, newspaper clippings, keepsakes, or other family materials
    • Family-submitted questions
    • Written answers, notes, worksheets, or story prompts
    • Transcripts
    • Information about family members, life events, values, memories, beliefs, work history, personal history, and meaningful experiences

    Some of this information may be sensitive if you choose to share it. For example, a story may include health, family, grief, faith, finances, trauma, personal hardship, or other private details. We only use this information to provide the services you request.

    Payment Information

    When you pay for a service, your payment may be processed by a third-party payment provider. We do not intentionally store full credit card numbers on our own systems. Payment processors may collect and process your payment information according to their own privacy policies and security practices.

    Website and Usage Information

    When you visit our website, we may automatically collect certain technical information, including:

    • IP address
    • Browser type
    • Device type
    • Pages visited
    • Time spent on the website
    • Referring website
    • General location information
    • Cookies, pixels, and similar tracking technologies

    This helps us understand how people find and use our website, improve our marketing, and make the website work properly.

    2. How We Use Your Information

    We may use your information to:

    • Respond to inquiries
    • Schedule calls or consultations
    • Provide quotes, invoices, payment options, and project details
    • Plan, film, edit, produce, and deliver legacy films or audio keepsakes
    • Scan, organize, edit, or archive family photos, videos, and documents
    • Communicate with you about your project
    • Deliver final files, private links, USB drives, journals, or other products
    • Provide customer support
    • Send service updates, reminders, or follow-up messages
    • Send marketing emails or texts if you have opted in or where legally permitted
    • Improve our website, offers, advertising, and client experience
    • Protect our business, website, clients, and legal rights
    • Comply with legal, tax, accounting, or contractual obligations

    3. How We Use Client Stories, Photos, Videos, and Final Films

    Your personal stories, interviews, family photos, videos, and final films are treated as private client materials.

    We will not publicly post, publish, advertise, share, or use your final film, raw footage, family photos, audio recordings, transcripts, or personal story materials in our portfolio, social media, advertising, website, or promotional materials without your permission.

    If we would like to use any portion of your project publicly, we will ask for written permission first.

    4. Private Video Links and Digital Delivery

    We may deliver final films or files through services such as Google Drive, YouTube, Vimeo, Dropbox, or other private digital delivery platforms.

    Some delivery methods, such as an unlisted YouTube link, are private in the sense that they are not publicly searchable, but anyone with the link may be able to view the video. You are responsible for deciding who receives or has access to private links that are shared with you.

    If you want a more restricted delivery method, please let us know before final delivery.

    5. Sharing Information with Service Providers

    We may share limited information with trusted third parties who help us operate our business and complete client projects. These may include:

    • Website hosting providers
    • Customer relationship management tools
    • Email and text messaging platforms
    • Scheduling tools
    • Payment processors
    • Cloud storage providers
    • Video hosting or delivery platforms
    • Contractors, editors, assistants, designers, printers, or production partners
    • Legal, accounting, or business advisors

    These parties are only given access to the information reasonably necessary to perform their services.

    6. Contractors and Production Partners

    From time to time, we may work with trusted contractors or production partners to help with filming, editing, audio cleanup, transcription, photo scanning, design, printing, delivery, or other project-related tasks.

    When we work with outside help, we expect them to treat client materials with care and confidentiality. We do not authorize contractors or vendors to use your personal materials for their own marketing or unrelated purposes.

    7. Marketing Emails and Text Messages

    If you give us your email address or phone number, we may contact you about your inquiry, project, quote, booking, payment, delivery, or related services.

    We may also send marketing messages if you have opted in or where legally permitted. You can unsubscribe from marketing emails by using the unsubscribe link or by contacting us. You can opt out of marketing texts by replying “STOP” where available.

    We do not want to send unwanted messages, and we will make reasonable efforts to honor opt-out requests.

    8. Cookies, Analytics, and Advertising

    Our website may use cookies, pixels, analytics tools, or advertising technologies to understand website traffic, improve the site, and measure advertising performance.

    These tools may collect information such as your IP address, browser, device type, pages visited, and interactions with our website.

    We may use services such as Google Analytics, Meta Pixel, or similar tools. These services may use cookies or similar technologies according to their own privacy policies.

    You can usually disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

    We do not sell your personal information for money. However, some privacy laws may define certain advertising or retargeting activities as “sharing” personal information. If applicable, you may contact us to request that we limit or opt you out of such activity.

    9. How We Protect Your Information

    We use reasonable administrative, technical, and physical safeguards to protect the personal information and project materials we handle.

    These may include password-protected accounts, limited access, secure storage tools, backup practices, and careful handling of physical and digital client materials.

    No method of storage, transmission, or delivery is completely secure. We cannot guarantee absolute security, but we work to protect your information with reasonable care.

    10. How Long We Keep Information

    We keep personal information and project materials only as long as reasonably necessary for the purposes described in this policy, including:

    • Completing your project
    • Delivering files or products
    • Providing future revisions or re-delivery
    • Maintaining business records
    • Complying with legal, tax, accounting, or contractual obligations
    • Resolving disputes
    • Protecting our rights

    Project files, raw footage, photos, audio, transcripts, and working files may be deleted after a reasonable period unless we agree otherwise in writing. If you want specific materials deleted after project completion, you may contact us.

    11. Client Responsibility for Submitted Materials

    If you send us photos, videos, documents, questions, stories, or other materials involving family members or third parties, you are responsible for making sure you have the right to provide those materials to us for use in your project.

    This includes obtaining any necessary permission from family members or other people whose image, voice, likeness, private information, or personal story may be included.

    12. Children’s Privacy

    Our website and services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our website.

    However, because our services involve family history, clients may choose to provide photos, videos, names, or stories involving children or grandchildren. By providing those materials, you confirm that you have the right to include them in the project.

    13. Your Privacy Choices

    Depending on where you live and the laws that apply, you may have the right to:

    • Request access to personal information we have about you
    • Ask us to correct inaccurate information
    • Ask us to delete certain information
    • Ask us to stop sending marketing messages
    • Ask us not to use your project materials publicly
    • Ask questions about how your information is used
    • Request that we limit certain uses of your information

    To make a privacy request, contact us using the information below.

    We may need to verify your identity before fulfilling certain requests.

    14. State Privacy Rights

    Some states, including California, have privacy laws that may give residents additional rights. California’s privacy law applies to certain for-profit businesses that meet specific thresholds, such as revenue, data volume, or revenue from selling/sharing personal information.

    If a state privacy law applies to your relationship with us, we will honor the rights required by that law.

    15. Links to Other Websites

    Our website may link to third-party websites, platforms, payment processors, video hosts, scheduling tools, or social media pages.

    We are not responsible for the privacy practices, security, or content of third-party websites or services. You should review their privacy policies before providing information to them.

    16. Business Transfers

    If Story & Legacy Films LLC is ever involved in a merger, sale, transfer, restructuring, or similar business transaction, personal information may be transferred as part of that transaction. If that happens, we will take reasonable steps to protect client information and project materials.

    17. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

    Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

    18. Contact Us

    For questions about this Privacy Policy or to make a privacy request, contact:

    Story & Legacy Films LLC
    Website: storyandlegacy.com
    Email: kedrick@storyandlegacy.com
    Phone: 888-611-9423